Library Futures

Building your professional reputation. Library adventures in Cape Town part 1

In October I was invited to South Africa to speak at LIASA 2013, the 15th annual Library and Information Association of South Africa conference. It was in the fabulous City of Cape Town and it was incredible; I just haven't had a chance to put my thoughts down in a blogpost until now. But I know not everyone is particularly interested in a 'here's what I did' type post so I've put that separately in Part 2. There's also a Part 3 to follow about the differences between UK conferences and international ones. I was asked to do three things at the conference - a marketing workshop (half a day on strategic marketing and half a day on emerging technologies), a session for the Higher Education Library Interest Group on induction / orientation here at the University of York Library (the presentation is here, although it doesn't make much sense without me talking over the top, I'm afraid), and a talk aimed primarily at new professionals on building your reputation and professional brand. It's a tiresomely controversial subject, this; what it comes down to for me is that people fairly new to the profession can sometimes worry about being some sort of super librarian and DOING ALL THE THINGS, but actually you don't have to be like this at all. You just have to get involved with the areas of librarianship which correspond to your goals in the profession. So the talk was about that, and about different ways to be part of the wider community.

Below is the talk: it consists of my slides, the audio of the talk (recorded from my iphone in my jacket pocket!) and a couple of pictures to look at while I talk about some things I wasn't intending to talk about, at the very start.

It was fun doing this talk, it was different to the normal things I do. The room was bigger - this is the first time, outside of the webinar environment, that I'd talked to several hundred people at once. Speaking to a room that size is very different to speaking to 30 people - my usual very conversational presentation style wouldn't have worked. Presenting is a bit like drawing a picture in that the further away the audience, the broader the strokes needed for the picture; the detail gets lost.

The atmosphere was different in SA that from conferences I've presented at in the UK, too - people were laid back, ready to laugh. I was one of only three international speakers so everyone was very welcoming. And also, this talk is a version of something I'd originally delivered at a New Professionals Day back in 2012 which was designed primarily to address an anxiety about branding I'd heard many new professionals express - an anxiety which, having arrived in South Africa and been at the conference for a couple of days already, I'd found to be largely absent! So I felt a bit like my talk didn't match my slides - certainly I was trying to manipulate the slides to tell a slightly different, more widely applicable story, as I went along. But anyway I really enjoyed it and I've had some genuinely touching feedback about people feeling inspired.

Parts 2 and 3 to follow!

 

Steal this: Student Guide to Social Media

If you click the image below, you'll be taken to the Student Guide to Social Media. This is an interactive online resource, giving information on various social media platforms, and on tasks you can accomplish using social media - it is aimed primarily at undergraduates but has applications across the board. It is made available under a BY-NC-ND Creative Commons licence: in other words if you think this resource might be of use to YOUR students, feel free to use this, link to this, make it part of your own institution's website, just as long as you credit the creators (the BY part), aren't using it for commercial purposes (the NC part) and use it entirely as it is, in its current state, rather than creating your own version or derivatives (the ND part).

A screenshot of the resource's homepage

 

Alternatively, book mark libassets.manchester.ac.uk/social-media-guide/ or click the link to open the resource in a new window.

A Northern collaboration

The resource is the result of a joint project between the Libraries of the Universities of Leeds, Manchester and York, developed over the Summer. Michelle Schneider from Leeds' very successful Skills@Library team approached me about working together on a social media resource for undergraduates - I was extremely pleased she did, because it was something on my list to do anyway.

There's a lot of support out there for postgrads, academics, researchers generally in using social media, but I don't think there's as much for undergraduates. It's an area we're looking to expand at my own institution, and as well as face-to-face workshops I really wanted something that worked as an interactive learning object online, probably made using Articulate / Storyline. Imagine how pleased I was, therefore, when Michelle told me the other collaborators would be Manchester, including Jade Kelsall, who is absolutely brilliant with Articulate! I'd worked with Jade before at Leeds; she provided all the technical expertise to create the Digitisation Toolkit (using the Articulate), one of the parts of the LIFE-Share project I actually enjoyed. Also on the team were Carla Harwood at Leeds, and Sam Aston at Manchester.

So we got together, brainstormed on lots of massive pieces of paper, photographed the paper with our ipads, emailed each other a lot, and came up with a resource which we think will be really useful. I feel quite bad because I was off on paternity leave for a month of this and it took me ages to get back up to speed, so I don't feel like I contributed enough compared to Jade and Michelle who worked tirelessly on this (sorry guys!) but I'm really pleased with the result. It's gone down very well on Twitter, and I was excited to see we've found our way onto a curriculum already:

 

 

How it works

Increasingly as I do more and more teaching, training, and planning, I'm aware that when introducing people to new tools (or trying to help people use existing tools better) you have to give them two different versions of the same core information. The first and obvious thing is how to use a tool - e.g. here's Twitter, here's how you create an account, here's some tips on using it. But this assumes some prior knowledge - what if you don't know why you'd need Twitter? So you also have to present the information in terms of tasks people want to achieve: "I want to boost my professional reputation" is one such task, and Twitter would be among the tools you might recommend to achieve this. The great thing about using Storyline is we can do exactly that - students can explore this resource by tool, or by task, or both.

We've also included case studies (some video, some not) and I'm indebted to my colleague in the Career's Service at York, Chris Millson, for providing a lot of really useful information about both tools and tasks and sourcing case studies...

The resource is, deliberately, very straightforward. We stripped out everything non-essential to give students easily digestible, bite-sized introductions to the various things they might want to use these tools for (Twitter, Facebook, LinkedIn, Slideshare, Google+, Academia.edu, blogs etc). It's also relatively informal without attempting to be in any way cool or streetwise. I've showed it to some of my students in info skills classes already and it's gone down very positively; I think even students who are very au fait with web 2.0 tools still appreciate some guidance on how to meld the social with the academic and the professional.

So, check out the Students Guide to Social Media, tell us what you think, and if you'd like to steal it, feel free.

 

 

Marketing Libraries: What the not-for-profits can learn from the lots-of-profits!

A couple of weeks ago I presented a webinar for WebJunction on marketing libraries. Part 1 of this post is all the information from the presentation, including a video archive of it, and Part 2 is about the process of presenting in a webinar, for anyone interested in that side of things.

Part 1: Marketing Libraries

The webinar covered marketing principles (several ways to start thinking like a library marketer) - and marketing actions (ways to communicate including Word of Mouth, the website, social media etc). There are various ways you can access the content.

If you want a brief overview:

Here are the slides, with a couple of bits of info added in so they make sense without me talking over the top of them.

 

If you want the full detail:

You can view the full Archive (combined archive of audio, chat, and slides) - this requires JAVA and is a bit more technically complicated than the options above and below, but you get the full experience of the slides, me narrating them in real time, and the chat happening in real time, where you'll find lots of good ideas.

If you want a version you can watch on any device:

Here is the YouTube vid of the webinar - the good thing is you can watch this on a phone etc, the downside is some key points are missed where it skips or the live-streaming briefly went down, and it's hard to read the chat that added so much to the presentation. (You can, however, download the  chat (xls) to read in Excel as you go along.)

 

When I get a bit of time I'm going to break this down into smaller videos on each topic.

Part 2: Presenting a Webinar

Presenting a webinar is an inherently odd experience because you can't see the faces and responses of your audience. I rely on this a lot to know what is working and what isn't - a presentation is all about communication, after all. Not only that but it's a much bigger audience than for a normal talk - there was nearly 600 people watching this as it happened.

A picture of a desk with PC, iPad etc

Above is what my desk looked like - iPad to monitor tweetstream (which I didn't have the wherewithall to actually do), landline phone to speak into (I had it pressed against my ear for the first half hour before realising there was nothing to actually hear), G&T to drink (later decanted into a glass with ice, don't worry), iPhone to live-tweet pre-written draft tweets from (it was too stressful to do this well, so I sort of tweeted them in clumsy groups), PC to present from and clock to keep to time by.

I asked for some advice on Twitter about what makes a good webinar - much of it was about good presenting generally, but the web-specific stuff centered around making it as interactive as possible (the technology limited how much I could do this, but I tried...) and giving people time to catch up (I think I pretty much failed to do this). Very useful advice from Jennifer at Web Junction included not putting any animations on the slides because these don't render well in the webinar environment (if I wanted stuff to appear on a slide as I went along, I made two versions of the slide and moved between them). The particular platform we used meant I had to dial in with a phone - a PHONE! - and talk into that whilst manipulating the slides, that was very strange. I had a practice run the night before and I'm glad I did - in essence I found out I just cannot present sitting down, I need the energy that comes from pacing around, so I ended up using my slide-clicker so I could wonder about my house without having to be too close to the PC... The downside to this is I couldn't monitor the chat nearly as well as I wanted to, to respond to questions, because I often wasn't close enough to read the small text.

This was the first time I'd done one of these solo - previous webinar experience had been as part of a panel. As is often the case, as soon as I've done something properly and learned how it works, I want to do it again but much improved based on what I now know. So I'm hoping to work with WebJunction again next year (I find their site a really useful source of information and expert opinion). But the feedback from this one was great, some really nice comments in the chat and even a reference to my accent via private message...

I enjoyed this whole thing, and clearly live-streaming and web-based events are going to be more and more important. They're very convenient for attendees, less so for presenters (I had to banish my family upstairs for example!) but I did get to wear shorts for a presentation for the first time, and even drink Gin & Tonic during it, and that was ace.

 

Running sessions on Web 2.0 tools for researchers

Edit: This post has been sitting, completed and tagged, in my drafts folder for over a month - it was meant as a direct follow up to a previous post (linked below) but then the gender and digital idenity thing came up (which is now EVERYWHERE in the media - glad the issue is getting proper coverage) and after that my second daughter was born, so it all got pushed back... Anyhow, here it is. I recently ran a suite of 3 workshops, collectively entitled Becoming a Networked Researcher. I've put all the presentation materials elsewhere on the blog, so check them out if you're interested. This post covers the approach, what worked, what didn't, and general stuff about librarians getting involved with running researcher events that cover new online tools.

a tangled web

It's definitely time to do this

I've been wanting to do workshops like these for years... I run workshops for information professionals so I know how valuable it can be to learn about these tools - and blogs like the LSE Impact Blog show that in Higher Education generally, more and more people are finding Web 2.0 essential. As info pros a lot of us have this knowledge, so why not share it with an academic community who will be grateful for it and will benefit from it?

Previously some people may have thought I was something of a stuck record on this topic - just banging on about Twitter because it was what I knew about, when actually the Library should be focusing more on the traditional things we do with Researchers. (No one directly said this to me so I may well just be projecting!) But the thing about stuff like this is it opens doors - it positions the library or librarian as expert, and gains us respect. It means researchers become more open to the other things we have to offer.

Anyhow, demand for these sessions was huge. We're going to be running them twice a year from now on as once isn't enough. So if you have expertise in this area, try and make something happen!

What to cover?

I'd previously run an 'Enhancing your online reputation' workshop for academics which mainly covered blogs and twitter only, due to time constraints - I still see these as the big two. They're arguably the two most important platforms or tools, and they're definitely the right foundations on which to build a useful presence.

I also ran a taster session on online tools for academics which covered no less than 9 different things - interestingly, lots of them put in their feedback forms that of all the tools we covered, they'd want more training on Prezi. So I put Prezi into the collaboration and dissemination session, but actually it needs its own bespoke training really - it's too big to cover as part of something else.

I put in Academia.edu because I think it's actually quite useful, I put in LinkedIn because everyone else TELLS me it's useful, I put in Slideshare because I think it's the great underrated secret weapon of communicating ideas. I left out ResearchGate because I'd heard they're pretty aggressive in emailing people once they sign up, in a way which is annoying.

Anyhow, the Blogging session and Twitter session were much more successful than the other session, so I'd advise starting with these, and adding more if there's demand.

What worked

  • Collaborating with RDT. The Researcher Development Team are nothing to do with the library, but thankfully they're open to collaboration. I managed to meet up with Russell Grant, who runs a couple of social media courses anyway, and suggest the suite described above to build on what he'd already done - in theory, an academic could have attended his two workshops and then my three workshops and they'd have all worked together, building knowledge and understanding. I really like working with departments outside the library generally - not least because then the events aren't 'Library events' that no one shows up for, they're University events which happen to be delivered by a librarian
  • They What, Why, Examples, How method. I try do this in most of my training. You have to introduce a tool and tell an audience what it is - but it's vital to then go on to why they might want to use it before you go into the detail of how it works... With relevant examples if at all possible. Lots of the feedback suggests people really value this approach.
  • Enthusiasm. I'm really enthusiastic about these topics, and that always helps...

What didn't

  • Doing the workshops with only one-day gaps between them - I felt like it completely defined my week and didn't leave much room for anything else
  • Not enough example - I tried to put loads in (academic examples specifically) but I could always use more
  • The Collaboration and Dissemination session tried to fit too much into the time. We're splitting it up in future (see below)
  • I can't make LinkedIn sound exciting... I know it's important. Everyone says it's important, researchers particularly. But I can't seem to convey its value well
  • Some logisitical stuff to do with rooms and timing, with which I won't bore you now...

Future plans

We're running a tweaked programme in the next academic year, and it's going to be different in a few ways.

  • It'll be run twice, once in the Spring and once in the Summer - the Autumn term is just too crazy for everyone concerned
  • It'll have one session per week. Last time round I did all three sessions in a week and I'm not sure that really benefited the participants much - it just made me feel like I was having a crazy week
  • There'll be a blogging session as before, a Twitter session as before, but the Collaboration and Dissemination session we're splitting up into two. We're doing a Prezi session, and then a 'social networks for researchers' session - I've asked a colleague from the Researcher Development Team if he can do the latter, because I think he'd be better at it than me
  • I'm splitting the blogging and Twitter sessions into a 'PhD and Masters researchers' session and an 'academics' session - there's 90% crossover between those two groups, but the other 10% I found it frustrating only giving examples that worked fully for one or other group. Seeing as the sessions were over-subscribed anyhow, we may as well provide targeted workshops for each group
  • So what this means is, in consecutive weeks we're offering an Introduction to Social Media (talk, given by my colleague Russell Grant), Enhacing your Online Reputation (workshop by Russell), Blogs (workshops, by me - one for postgrads and one for academics), Twitter (workshop, by me - workshops, by me - one for postgrads and one for academics), Social Networks For Researchers (workshop, by Rusell) and Prezi (workshop, by me). All one and a half hours except the Prezi one which needs to be 3hrs - I've tried teaching Prezi in less but it doesn't really work... .

Exciting stuff!

A letter to a younger me

I've not been blogging for a month or so due to the arrival of baby Grace! But I'm back at work on Monday so I'm gradually easing back in to the world of librarianship, starting with some stuff I meant to blog links to ages ago but never got around to... I was delighted to be asked to write a post on the Letters to a Young Librarian blog run by Jessica Olin. It's a really good blog and one that I read a lot anyway, so it was really nice to do something for it. Here's my post.

I tried to really honestly (and at the risk of embarassing myself a bit) write a letter to the me that was about to start his first day in libraries, aged 25-and-a-half, back in 2006. I also tried to make it as relevant and useful as possible to a new professional today, so check it out and and tell me what you think. It includes a list of things I think we really should be doing in our profession:

  • Communicating our value PROPERLY at every opportunity.
  • Embracing informality.
  • Trying to inspire people rather than placate.
  • Understanding that work-life balance is important enough that it should not be considered with reference to what ANYONE ELSE IS DOING. 
  • Libraries have always been product orientated, but now they need to be market orientated. .

Each of these is expanded in the post; it was fun to think about this stuff. Thanks to Jessica for asking me and the reader of her blog who requested the post!

I've written quite a lot of stuff on platforms other than here (or the Toolkit blog) in recent months - there's a complete list in the Guest Posts On... section down the right-hand side of the website (you'll need to scroll down!) but here are the most recent:

Normal blog service will now be resumed!