library marketing

Coming up: online marketing workshops for New Zealand and Australia libraries!

I'm absolutely thrilled to say I'm working with PiCS again, this time to deliver online training. With PiCS I've previously run marketing training in Sydney, Melbourne and Brisbane, and an emerging technologies in Auckland, and they always go all out to put on the best possible day.

If all goes to plan I'll be back in Oz in 2018 to deliver some face-to-face workshops on Presentation Skills (aimed specifically at information professionals), and in the meantime we're collaborating on three workshops online: Marketing your library (running across March, April and May), Digital Marketing and Online Tools (running in June) and Social Media: Next Steps (running across July and August).

It's all quite complicated because of running them at different times for different time-zones. Each course takes place in two sessions - 2 hours one week, then 2 hours the next week at the same time. There are New Zealand versions and Australia versions... Here are the details:

For me and Viv at PiCS trying to work out timings here has been brain-meltingly complicated, not least because in the case of the New Zealand timings I'm actually delivering them at 10pm the previous day, UK-time, for them to run at 9am Auckland time! The Australian ones are slightly more straightforward, with the training happening at 6am for me...

Anyhow, I'm really looking forward to this. All the courses are tailored for the online environment and I promise we won't be in the standard 'death by webinar' mode here: these are interactive, participatory, and hands-on workshops: you'll be DOING as well as watching and listening. It's going to be ace.

For info on the content and booking etc see the individual workshop pages linked above - for the rest of this post I'm going to use a Q&A format to explain some more about how these sessions will work.

How long are the workshops?

Each session is 2 hours long - any more than that is too much screen time in my experience. There'll be a 5 minute break in the middle, and pratical exercises throughout so it's by no means listening to me for 2 hours. Then there's a week off and a second session of 2 hours, and in between there might be some activities to explore and report back on. So in total each set of workshops will take 4 hours.

Will I be able to ask questions and interact with fellow attendees?

Yes absolutely. I use two screens, one of which has the discussion window open the whole time - so I can pick up questions as they come in rather than needing a section of the training where a moderator coordinates the questions. You can also talk to each other in the discussion. And you can message me in the session if you want to ask a non-public question.

Could I attend all three courses or is there overlap in content?

All three courses are about communciation so certain themes run through each, but none of the fundamental content is the same and none of the tasks and exercises are the same.

I came to your LIANZA marketing workshop on marketing - should I still sign up for the online version?

The workshop at LIANZA was a super-condensed version of the workshop, crammed into 1.5 hours and needing to work for 130 people! Places on these new sessions are limited to small numbers, and over more than twice the time, so the marketing one does contain a lot of material that wasn't included at LIANZA. I've also added a few new sections to the training since late 2015. However there is some overlap! So you'll hear a few things you heard previously. But I'd say there's enough new and additonal content to make it worthwhile.

I came to your Digital Marketing & Online Training full day in Auckland - should I still sign up to the online version?

I'd say 'no'. Although there's new content since the Auckland workshop, a lot of it will cover similar topics so you'll find yourself repeating exercises. Of course you're more than welcome to attend anyway! But I'd recommend attending one or both of the other two workshops (Marketing your library service, and Social Media: Next Steps) instead.

I came to your Marketing Your Library full day in Brisbane / Sydney / Melbourne - should I still sign up for the online version?

The workshop does have some new sections in since the sessions I ran in Australia but a lot of the content is similar, so I'd recommend signing up for one of the other two online workshops instead.

Can I see just the workshops listed for my time zone?

Yes you can!

Or there's more details including links to booking below:

I have more questions!

No problem, either leave them in a comment, or send me an email.

I look forward to seeing some of you online!

Library use compared with other things: a snapshot in 2015

UPDATE: June 2016.

I wrote the post below in August 2015 - I was very excited about the stats showing that, despite the overall decline, the sheer number of library visits compared very well with lots of other activities people in the UK take part in. I used a hyperbolic headline ("Visiting libraries is the most popular activity in the UK") which was designed for maximum impact, but was, in the way of headlines, lacking in nuance. It seems naive, looking back at it, and I flinch a little every time someone tweets it now, nearly a year later.

Part of the reason for this is a that the stats are a snapshot of that time - all the sources of figures, listed in towards the bottom of the post, were the most recent available at the time of writing. Most will have changed since then - including the main library use stat, which was for the 2013-14 financial year. CIPFA posted more up to date figures in December 2015.

So the principle of this I still stand by - comparing library use with other activities is a good way to reframe the story of decline in use. But OBVIOUSLY to be used in any kind of serious way in 2016 and going forward, up to date figures would be required. Also, you'll see below I wrote very specifically: "...no need to attribute anything (except the original data sources)."

The Society of Chief Librarians are using the figures below in some posters they brought out at the recent SCL Horizons event. They chosen not to comply with the my wish above that the original data sources be attributed and they've wilfully ignored the most recent CIPFA figures so have knowingly promoted misleading figures on the grounds that 'the stats would stand for next year'. (What? They're stats for a specifc year. They stand for that year only.)

I feel partially responsible for this because I wanted this stuff to be used and I was delighted so many people shared it when it first came out. I made it CC-0 precisely because I wanted people to take it and run with it (and because I don't 'own' the collation of a series of statistics anyhow). But I feel like the SCL were pretty remiss to reproduce this stuff for their big event (apparently there is great demand for the poster) in 2016 without acknowledging that the figures are for a specific period of time. They've said that the banner was a one off and that the poster version will be corrected and updated - I very much hope this is indeed the case.


I'm always struck by just how many people use libraries in the UK. It's a mind-bogglingly huge amount.

When we hear about the figures they're always couched in terms of reductions - CIPFA tells us about the continuing decline, noting that UK visits to public libraries in 2013-14 fell to 282 million, from 288 million the previous year. I'm not surprised it fell - we lost 49 branches and 1,000 full-time-equivalent staff in the same period.

But why do we never take the figures in isolation? 282 million visits! That's MASSIVE. And then I started wondering how that compared with other things we visit in the UK. I came up with a list of as many as I could think of, and guess what? We visit libraries more than we visit ANYTHING else. In fact, we visit libraries twice as often as we visit football matches, theatres, A&E and the Church combined.

I mean come on!

So inspired by some utter drivel from the Telegraph about a new Government initiative about libraries (more on which another time), I've come up with some different ways of expressing the comparisons between how often we visit libraries versus other things we visit.

Everything below has no licence attached to it so please use it however you wish - tweet it, blog it, embed it, remix it, change it, and no need to attribute anything (except the original data sources). I just want this message to go as far and wide as possible.

Library usage stats broken down into smaller timeframes

I'd be really keen for people to make their own versions of these - I'm sure we can do better than what I've come up with below. This is the perfect size to tweet as it won't need expanding to be viewed on Twitter.

I really like this version from @bookmarkpeople, too:

Here are all the subdivisions if anyone's feeling creative with comparisons:

  • 282 million library visits per year
  • 23.5 million library visits each month
  • 5.423 million library visits per week
  • 772,602 library visits per day
  • 32,191 library visits per hour
  • 536 library visits per minute
  • 8.9 library visits per second. For every second! Of the entire year! I mean seriously, how the hell can people claim we don't need libraries any more?

Library usage stats on Sway

Here's the first version of the stats. It's done using Sway, a new tool from Microsoft. Direct link to the presentation here.

Clicking the button above will allow you to tweet a link to that Sway presentation. I also did a vertical scrolling Sway in a slightly different style - take your pick! Both Sways allow duplication, so if you want to take them as a starting point to make your own version, feel free - improve and enhance it.

Library usage stats on Slideshare

A slightly different approach for this one - a teaser format where the most popular activity isn't revealed until the very end. Here's a link direct to the slides.

The slides were Featured on Slideshare's homepage and also tweeted by the CEO of the Arts Council, so hopefully we're getting beyond the echo-chamber!

Library usage stats on video

Here's a YouTube video - the same statistics as in the slides, but this time made in PowToon.

Library usage stats: the raw figures

Here are all the raw figures I collected - if you take these and do something interesting with them, let me know in a comment and I'll add whatever it is to this list!

230 million library visits in England (282 million in UK): http://www.cipfa.org/about-cipfa/press-office/archived-press-releases/2014-press-releases/cipfa-library-survey

Cinemas: 165.5 million admissions: http://www.cinemauk.org.uk/facts-and-figures/admissions/uk-cinema-admissions-2013-by-region/

Church of England: 52 million visits: https://www.churchofengland.org/about-us/facts-stats/research-statistics/parish-attendance-affiliation.aspx

The UK itself: 32.8 million visits from overseas in 2013: http://www.ons.gov.uk/ons/rel/ott/travel-trends/2013/rpt-travel-trends--2013.html

Theatre: 22 million attendees in 2013: http://www.telegraph.co.uk/culture/theatre/11001177/Almost-twice-as-many-people-visit-the-theatre-than-attend-Premier-League-games.html

Hospital A&E Departments: 18.5 million visits http://www.hscic.gov.uk/catalogue/PUB16728

Premier League Football: 13.9 million total attendance http://www.espnfc.com/barclays-premier-league/23/statistics/performance?season=2013

There used to be Museums and Galleries figures here, but they turned out to be just for DCMS owned insitutions so I've removed them - thanks to Ian Clark for the heads-up.

Library usage stats: as a Google doc

And finally, if you want to do stuff with the data it may be useful to have it in a spreadsheet: here's a Google doc. It's set to 'anyone can view' - if you want to edit or add to the data etc just make your own copy.


What other people are doing with the stats

The first remix has arrived! Really pleased that Adlib has redone the graphic at the top of this page but for Canadian libraries.

I hope others will be encouraged to take this basic idea and run with it - either by finding new ways to express the information, or finding new information, or redoing some of these resources for different parts of the world...


Spread these messages however you want, as far as you can. And keep the statistics to hand - every time someone says 'we don't need libraries in the digital age' we can respond 'actually 772,000 people in the UK will need them today alone!' and all the rest of it.

Let's do this!