A library marketing manifesto

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I just delivered a keynote at the LIANZA Conference, #SHOUT15, in New Zealand. It outlines a Library Marketing Manifesto - an attempt to boil everything down into five things we must do to be heard and listened to above the clamour of modern life. I know some people are uncomfortable with the word marketing, but essentially this is all about communication between us and our communities.

Specifically:

1. We will be community orientated
2. We will do what people need, but market what they want
3. We will cater for library novices and for library experts
4. We will keep things simple
5. We will coordinate our marketing into campaigns

Here are the slides:

How to shout so your users will listen from Ned Potter

The talk was recorded. Although the video inevitably mortifies me a bit, I'm delighted to have a record of the whole thing because I was so excited to be there, and the audience were so fantastically receptive.

Watch the talk here.

And finally, here are some excellent tweets which help explain the slides a little more. (I'll write about the experience of actually being in New Zealand and the rest of the conference later on.) The embedded version doesn't cover the full thing - you can view that online here if you wish.

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Using Prezi in the Academic Library

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The zooming presentation tool Prezi is a very divisive alternative to PowerPoint. Prezi's 40 million users have created MANY bad presentations since it launched in 2009, and for that reason it has a bad rep in some circles - poorly made Prezis make the audience feel motion-sick, and even really well made Prezis are sometimes more about the tool and the presenter than they are about the content and the audience. Conversely some people LOVE it: "I just use Prezi for everything" is a phrase you hear sometimes, which personally I view as a mistake.

My own feelings on Prezi are somewhere in the middle - I don't use it for about 75% of the presentations I create, but I don't hate it either. It can be a really effective tool in the academic environment, and at my institution we've had students and staff love what we've done with it. The key is, use Prezi with a good reason. Otherwise, don't.

So here are some good uses for Prezi in the academic library:

1. Interactive Maps of the Library

My favourite use for Prezi is take something static, and make it dynamic. You can stretch any image as large as you want (as long as it's not a low-res image) and make it the background to your entire presentation, then add points of interaction with that image.

This is the main example from York - our interactive map of the library:

This serves two purposes. Firstly it sits online (and embedded in various places on our website and Libguides) for the students to interact with in their own time. The students appreciate this because the information about the library, of which there is a LOT, is arranged geographically. This level of context makes it easier to get to grips with. The non-linear qualities of Prezi mean that if, for example, the student wants to know what's on the second floor of the Fairhurst building, they just click on the second floor of the Fairhurst building. (Try it in the map above!) It goes straight there - rather than having to skip a bunch of slides or scroll through a bunch of text or sit through a video. Talking of video, I've embedded about 10 videos in this Prezi at appropriate points - anyone who's ever tried to embed videos in PowerPoint know what a thankless task that is... In Prezi you just copy and paste in the YouTube URL and it does the rest.

The second purpose is to use it in Induction talks. We create department-specific versions of it - these tend to be far less detailed than the full version above, covering less ground, but adding in more subject detail: the specific whereabouts of a department's books and journals, for example, or details of the Special Collections we have which are most relevant to them. Here's a History of Art example that I used this year with my Postgraduates.

As Prezi users will know, the order in which your presentation visits the various elements on the canvas is known as the 'Path'. It's easy to take things out of your path WITHOUT taking them out of your presentation - meaning you can deliver a talk for whatever time-slot you have, but when you give people the link the presentation afterwards they can see the full version with much more detail left in.

So for me, the ability to take a floor-plan PDF and make it interactive, the ability to contextualise our YouTube videos, and the ability to make copies of the map which we customise for each department and presentation length, are all good reasons to justify using Prezi.

If you want to take your own floor-plans and turn them into interactive maps, it's really not that complicated - I've written a guide to that here. Student feedback is great so it's worth doing - also, we often get academics giving us very good feedback and starting conversations about it, so it's a chance to boost our credibility in departments more generally.

2. Presentations with a focus on visual content

Another History of Art example here - the presentation I use for a session on Finding Images with my HoA 1st years. Because it's all about imagery, a very visual presentation makes sense. It also helps to make some of the tedious step-by-step instructions I have to cover slightly more engaging. I don't know why but I quite like the 70s wallpaper aesthetic of this Prezi template, too.

3. Presentations on several disparate subjects

The final reason I use Prezi is when covering lots of different topics or tools under one umbrella. When doing a presentation or teaching session on one topic or idea, the linear nature of PowerPoint suits this well. But when covering lots of things, it can be helpful to show the audience all of them at first, then visit each of them one by one. For a session for academics on online tools and technologies, there's not much linking the content except everything is online - for that the Prezi helps make sense of the broader context.

For most teaching and most presentations I find PowerPoint is fine - it's also much maligned of course, but when used well it can be very effective. For me it's never a case of tossing a coin as to which one to choose - unless there's a compelling reason to use Prezi, why risk the audience feeling sea-sick?

That said, when there IS a compelling reason to choose it, it make a huge difference to the level of engagement. People literally sit up in their seats and take notice. And if you always keep the audience in mind, and use Prezi to deliver your message effectively rather than show off, it will work.

In terms of accessibility, Prezi does provide a transcript of each presentation but I'm not sure that would be much of a recreation of actually watching the presentation, so we don't provide any information only in Prezi. In the Finding Images presentation above, for example, there's nothing in it which isn't also in the hand-out I give the students.

Here's a specific post on how NOT to make your audience feel sick, if you want more detail on that. If you've had successes or failures in using Prezi in academic libraries that you'd be willing to share, leave me a comment below.

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If you need a conference / event / project website, Strikingly might be the option for you

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The short version of this post is: if you'd like a clean modern website for your online presence, and aren't looking to do anything too complicated, Strikingly may well be the right choice for you. It's easy to use for both author and viewers of the site, and it's free as long as you don't get TOO much traffic.

Over the past couple of months I've been tinkering around with the website builder Strikingly in spare pockets of time.

I really like the vertical scrolling style websites you can make in Strikingly - I first saw that style when Matt Borg used it for stuff like the UXLibs site. You can use normal navigation to skip to whichever page you like, or you can scroll down and they all appear below the homepage - meaning you never have to load up a new page to explore the website. This long-form one-page style saves time and works well.

Where it doesn't work so well is if you have a lot of complicated information to display on many different subjects - in that setting a traditional website may work better. But if you have just one story to tell Strikingly can do it with an uncluttered, stylish, and very mobile friendly site. For example for a conference, an event, a project, a collaboration, or even a personal website to act as a CV or something for the Googlers to find.

I already have this main website made in Squarespace (which I reviewed here), so in order to have a reason to sign up and play with Strikingly in earnest I built a site for my Training offering. You can find it here if you're interested - the top part looks like this:

Click the pic to open the website in a new window

At the moment this feels some way ahead of Blogger and even Wordpress in terms of the interface - it's pleasant to interact with a Strikingly site. You can actually blog using Strikingly, but if you do that and achieve success with it, you're going to exceed the 5GB of bandwidth that comes with the free version of the service. You can upgrade to the 8-or-16 dollar a month packages but I doubt anyone reading this would want to that - so to my eyes, Strikingly is a good option for someone who wants an online presence, perhaps to document some projects you've worked on, an online CV, or to showcase your skills if you're job-hunting, but who doesn't want to commit to blogging. Or, as mentioned, for an event, conference or collaborative project.

The editor looks like this:

As you can see you choose the type of section you want, then edit the content to your own. You edit the actual site - so what you see is truly what you get, rather than there being a seperate Editor interface. This makes it easier to see exactly how the changes you make are going to affect your design.

PROS OF STRIKINGLY

• It's fairly fool-proof in terms of making things look nice. You are set up to succeed and would have to out of your way to make a duff site, even if you have no experience of web design or blog-building etc
• It's very easy to create a site. There are nice templates which are relatively customisable
• It's free, as long as your site is not too popular! (See below)
• It's Responsive Design, so everything about your site is retained when viewing it on mobiles - it's just re-ordered to best fit the size of screen. Below is a screen-grab of Preview mode where you can see your site in tablet or phone view:

CONS OF STRIKINGLY

• If you exceed 5GB of bandwidth per month, you'll need to upgrade to a paid-for package. There's more on understand bandwidth requirements here but to 5GB ought to be enough unless you're blogging and building an audience. I don't know what my bandwidth usage is anymore as the Squarespace package I have is unlimited, but in my old wordpress days I used between 10 and 20GB a month - had I not been blogging and thus creating traffic I think 5GB would have been more than enough
• You need a lot of imagery. As with all modern website designs, it's a lot about pictures - so you'll have to use some. There's plenty of inbuilt options to choose from but in making mine I had to hunt around for things which were relevant, and not just stylish for the sake of it
• Following on from that, all these new website builders (like Squarespace too) are really aimed primarily at start-ups and freelancers; sometimes it feels like an effort to find the options which aren't all about a: the hard sell or b: vaguely trendy lifestyle stuff that may work in a San Franciso web design office but is hard to imagine having any meaning elsewhere
• It's not THAT flexible - as mentioned above, a more complicated site is better off with a different website builder. The editor is easy to use but a little constraining so you can't micromanage the finer details of how each section is arranged
• And the usual disclaimer as with any new site-builder - who knows how long the company will be around? Unlike Wordpress which is open-source and sustained by the non-profit community, Strikingly exists as a business, and businesses go under... There's no reason to expect Strikingly to stop existing, but you never know.

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So could Strikingly work for you or an enterprise you're involved with? If you do decide to give it a whirl let me know what you make with it.

A UX in Libraries Reading List

There's a new page in my navigation bar! UX is here.

Earlier in the month I called upon the ever-awesome network of twitter info pros to help me create a reading list to introduce someone to UX in Libraries - the part of User Experience focusing on ethnography and physical spaces rather than primarily on the online experience.

UX is a growing area but lots of people are still unfamiliar with it, so the aim of the list is to take a structured approach to introducing the topic, taking someone from a fairly straightforward definition right through to books, blogposts, presentations and journal articles that go into a lot of detail.

Lots of people came back with great suggestions and I said I'd make the list publicly available upon completion, so here it is. When you're looking for UX literature there's obviously a huge amount on website UX, so it's nice to have a concentrated list that's just about the library context.

UX in Libraries Resource List: A Structured Introduction to UX and Ethnography.

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If you're wondering about tweeting a link to this blogpost you can use the sharing button at the bottom of the post, or you can use this one to tweet a link directly to the reading list itself instead if you'd prefer!

I created this primarily for the UX Intern about to start work at York for six weeks, who I'll be managing. I'm very excited about this - it's such a great opportunity to hit the ground running with some ethnography, and turn the ideas from the UXLibs conference into results for our own institution. The intern starts in August - I'll blog about how that all goes at a later date.

If you can think of a way to improve this reading list, please let me know! I've created a copy for our intern which I'll leave alone for the moment, so this public version can be amdended to and added to as much as people feel would be useful. I'm particularly keen on additions that you have specifically read / watched / viewed and found helpful, rather than 'I've heard this is good' type suggestions which might end up making the list too long and unwiedly...

(updated) Training up North! Presentation Skills workshop coming up

UPDATED 1st OCTOBER:

I now have confirmation of the location and details on the October 16th workshop. I've deleted all the stuff about the York workshops in the post below, as those dates are now past.

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Oct 16: Presentation skills workshop, Liverpool

This is the full-day Making Your Message Stick workshop, which I've just revamped, for CILIPNW. It'll take place at the Library at the University of Liverpool. All the details, including how to book, are on the CILIP website - in essence we'll be covering how to make a very effective presentation indeed (which, as it happens, will also look really nice!).

There are also two free student places available, with a deadline of October 5th for application - if you're currently enrolled on a LIS course, click here to see how to apply.

Some feedback from the two most recent Presentation Skills workshops I've run, for CILIP NE and the Bodleian:

““Tips and tricks about perfect presentations - it was fantastic! Very informative, very attractive content of the course. I’d recommend it to anyone.”

”The trainer’s knowledge and approach to the presentation were outstanding. We received numerous references for further learning and finding resources, which is greatly appreciated.”

”It was excellent. It is a particularly difficult topic to present on, as the audience is looking to see excellent presentation skills in action. The trainer succeeded in demonstrating presentation skills as well as talking about them.”

”It was just perfect.”

”Ned is very engaging and was able to get across his enthusiasm and expereince of presenting at a high standard.”

”The trainer gave lots of useful tips and could draw on own experience in libraries to illustrate points; there as a good balence between written and spoken input and time to practice new ideas.”

”The course was really fantastic, I came away with lots of practical ideas and feeling enthusiastic about sharing them with my team.”

”The best training I have ever been on.”

“I found the day very useful - a very practical session with time for hands-on practice and a lot of good advice given. I have heard a lot of about Ned’s presentation expertise. He was great!”

”Really useful and informative. Good to have practical sessions as well as demos.”

”Ned was fantastic, and there was a great balance of practical exercises, and presentation of examples and tips.””

— Bodleian Libraries 2015, and CILIP NE 2015

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You can see all of the upcoming workshops on my Upcoming Events page. Hope to see you at one of them!