A small change in the way these blogs operate

Picture of a spanner

Short version of this post

I will occasionally be reblogging content from the other blog I write, at librarymarketingtoolkit.com, on here.

Longer version

This blog, thewikiman, used to have a lot of content about marketing libraries on it. In fact that's partly why I got asked to write a book on the subject in the first place. When the book came out and I launched the website to go with it, I started blogging about marketing stuff on there, and in order not duplicate content, I stopped talking about marketing stuff on here.

However, after thinking about it for a while and talking to people who read one or both of the blogs, I'll now be reblogging relevant content from the Toolkit blog on thewikiman blog. This for a number of reasons:

  • The content I'll be reblogging is relevant to both audiences
  • I blog far less these days anyway so splitting the posts between blogs makes them even scarcer...
  • I still sometimes hear this wikiman blog referred to on Twitter as 'one to follow for marketing' so there's an expectation that it'll have some marketing stuff!
  • This blog gets a larger audience than the Toolkit blog, and generally speaking I want as many people to read my posts as possible .

So I'm going to start by reblogging the last couple of posts from the Toolkit blog, and then carry on as normal from there. It won't be that the blogs are identical - there'll be plenty of stuff on here about library issues generally which doesn't make it onto the Toolkit blog, and the odd obscure marketing post on the Toolkit blog that doesn't make it on to here.

I hope that's okay with everyone! :)

Cheers,

Ned

 

10 non-standard tips for public speaking!

Old-school presentation image  

I teach a full-day Presentation Skills course for the British Library, among others, and I recently sought feedback on it from someone I trust. The thing he wanted more on - and it was one of those 'it's obvious now they say it' moments - was presenting itself, the process of it, rather than just preparing the materials. There was indeed a section on this in the training but it wasn't very long, so in order to improve the course I've read up on it a bit more; I learned a lot of useful things (and had others I already knew better articulated to me) so I thought I'd share some of them here.

Preparation

1. It's better to know the subject than the presentation. Learning anything from memory is really hard. But so is looking at notes, or reading presentations out from a script. If I try and learn a presentation I get worried - I'm aiming for something so specific, there's a feeling of pressure around getting it right, and a feeling that if I forget something the whole house of cards will fall apart. I prefer to only speak about stuff I know a bit about, and just use the slides to reinforce key points and basically prompt me to talk about certain aspects of a topic, as appropriate to that particular audience. This is much more relaxing than worrying about remembering particular phrases etc. It also means you're more flexible - things can even be tackled in a different order based on what the audience wants, for example.

In short, you can't be derailed because you're not on rails. That's a very reassuring feeling.

2. Imagine your audience leaving the room (after your talk!). It's often very hard to know where to start when creating a presentation - the default position is 'what do I know about this subject?' but actually that's the wrong way around most of the time. The more pertinent question is 'What do the audience want from this subject?' - if you imagine your audience leaving the room after you've spoken, what have they learned, what do they know now, what did they get out of it? Think about what is important to them in that moment, and build the presentation from there - if necessary going and doing more research beforehand, so you can talk more authoritatively about what matters to them.

3. The rule of three - there might be something in it... I've heard many times now that we remember things most easily in groups of three. There's a lot of it about - 3 act plays, stories with a beginning, a middle and an end etc. Presentations-wise, it's relevant because the audience will likely only remember 3 things from your presentation, so you need to make sure these are the most important three! If you're completely stuck for a structure, try the 3:3:3 method - three main parts of your presentation, each divided into three sub-sections, and if necessary each of those subsections divided into three as well.

4. Store your presentation in the cloud. Of course every presenter takes their presentation along on a USB stick but USB sticks do break sometimes, and they're small and easily lost. So a sensible back-up plan is to store your presentation in the Cloud, and of course the easiest way to store your presentation in the cloud is to email it to yourself. (Then it's backed up twice! Once in your inbox, once in your sent box. :) )

5. Have a one-page cheat sheet. Part of presenting well is being relaxed, and a lot of being relaxed (for me, certainly) is knowing exactly what your doing with the logistics of the day. So make a one page document with EVERYTHING you need to know in it: presentation start time, room number, directions to the venue, contact name and details, train self-ticket machine reference number, etc - print it out and carry it with you, and email it to yourself so you can check it on your phone. You're much more likely to arrive relaxed, on time, and focused.

Delivery

6. Look everyone in the eye, then pick your favourites to come back to... This is particularly useful for nervous speakers. Public speaking is about communication, and communication is better with eye contact. So I will try to literally look every member of the audience in the eye at least once, at least as far as I reasonably can. (After 5 rows or so, it's hard to be specific.) During this time, I'll notice a few people who are particularly receptive - they're nodding emphatically, or smiling at what I'm saying - and I'll come back to them throughout the talk, as a form of encouragement... I don't get nervous anymore, but even as a non-nervous person I like to see people on my side. (The flip-side of this idea is to work on the more indifferent members of the audience - or even hostile, but that doesn't come up too often in our industry, thankfully - by focusing more explicitly on them.)

7. Remember if people are looking down at a screen and typing, it's a compliment. I can imagine that it can be disconcerting if you're not a Twitter user, and you see people looking down at their phones rather than up at you. It must feel like kids ignorning what you're saying and texting their friends. But it's a good thing! They're sufficiently invested in what you're saying that they want to broadcast it to their network on Twitter - it's also a way for them to make notes at the same time. And of course, that means your words are reaching a bigger audience, which is excellent.

8. Have a Plan B for your intro and your outro. It sounds obvious but knowing what your opening line is going to be is quite important. Sometimes people decide to with something like 'Hello everyone, my name is Ned, I'm from York' but then the person introducing them says 'This is Ned, he's from York' so you really can't use that one... So know what you'll say if your planned opener is ruled out for whatever reason. The same goes with the closer - if it's covered in the questions for example, or if you finish surprisingly early and need some more material to call upon, have a relevant topic in mind in advance.

9. Listen very carefully, an introvert will say this only once... Lots of people reading this will be introverts; I'm one, certainly. A characteristic we share is only saying stuff once - if it's said, it's done with, we don't want to say it again. I feel embarrassed telling a story to someone if I know I've told it to someone else, even if the two people are completely unconnected! But in presentations we have to fight that instinct, and make sure we say the really important stuff (main arguments, big statements, statistics, quotes) at least twice; perhaps in different ways but at least twice nevertheless.

10. Think in tweetbites. You thought it was enough to think in memorable soundbites! Not anymore. For the maximum impact, your most important statements needs to be tweetable so that your presentation is amplified beyond the walls of the room you're in. You've put hours of work into it, so why not double, triple or otherwise exponentially increase the audience for your key messages? Think in quotable, tweetable chunks (as long as that's not actually to the detriment of your presentation, of course...).

---

Is there anything else you'd add? I've love to hear from you in the comments so this post becomes more useful over time.

More tips

You can find all sorts of presentation tips online - the following three articles were particularly useful in assembling the list above: 30 quick tips for speakers; Compulsive obsessive details will save your neck; and the Introverts Guide to presenting.

As the title suggests, these are non-standard tips for public speaking - which is to say, beyond the obvious ones everyone knows such as not facing away from the audience etc: for more 'nuts-and-bolts of presenting' advice, and more on creating materials, check out these previous posts:

Plus there's also this early blog post on: tips for first time speakers.

Good luck!

6 alternatives to Google Reader, sorted by need

Google Reader, like iGoogle and other stuff we find useful but which doesn't fulfill Google's own criteria for usefulness, is for the scrapheap. It'll be turned off on July 1st - but don't wait till then to find something new, move on immediately and throw yourself into a new relationship!

What do you want out of a RSS subscriptions service? Here are 6 alternatives to Reader, sorted by need:

  • I'm already bored with this article and just want something well put together and easy to use Look no further than Feedly. When you start using Feedly you'll immediately think that Google Reader looked outdated and bit rubbs anyway. Feedly takes literally seconds to access your old Google Reader feeds and then you're away - plus there's free Android and iOS apps for it too.
  • I just want something that looks and feels exactly like Google Reader In which case let me introduce to Old Reader. It was made a while ago when Reader lost some functionality, to look like Reader used to look.
  • I am a Mac person, I want something especially for me Newsrack may be the one - it works with Google Reader (you can sync with it for now, and import your feeds before Reader goes) but it works completely alone too. It'll cost you though, it's a paid-for app.
  • I want something that can do more than just replace Google ReaderNetvibes can replace Google Reader AND iGoogle and do other stuff besides. It's relatively straightforward to import your Reader feeds too.
  • I want something with a self-contradicting name Hello Newisfree! Looking forward to some free news, can't wait. Oh... okay. Premium.
  • I want to approach things in a completely different way I personally don't use Google Reader anymore, because I trust my network on Twitter to surface what is important. If a blog post or news item is significant, or controversial, or just really well written, it WILL come to my attention on Twitter. So rather than resubscribing to a load of blogs via a new service, you could take time to make sure you follow some really good sharers on Twitter, and just take a more zen approach to finding good things to read... Plus if you do miss something, that's okay. .

Still have needs not met by any of the above? Check out the Online Journalism Blog's fabulous Google doc listing, at the current count, 50 way to subscribe to feeds.

- thewikiman

Twitter for Researchers guide

At my institution we're really stepping up our support for researchers, and I've been doing a lot of stuff around the Web 2.0 end of the spectrum. I'm running a suit of workshops called Becoming a Networked Researcher, and I've been into departments to give taster presentations like this one:

We've also finally completed a guide to using Twitter for Researchers. It's more a Twitter for Researchers actually, rather than the process of academic research itself (although that is possible). I've hosted it on Scribd in order to embed it on our web pages, and it got picked up and featured on Scribd's homepage so that helped boost the number of views it has had, which is huge, relatively speaking - around three-and-a-half-thousand. Plenty of those have been from York researchers, which is great - they've given us a lot of positive feedback and ReTweets.

The guide took a surprisingly long time to do - the difference between knowing stuff and actually writing an ideal version of it down in a document never ceases to disappoint me... Adding examples took a while too. I couldn't decide between very brief of very comprehensive - in the end I decided somewhere between the two, keeping it as short as possible but including a LOT of information. The idea is, if they want more, they can come to the Twitter workshop as part of the Becoming a Networked Researcher suite.

Anyhow, here it is - feel free to use stuff from it, with attribution:

Twitter for research by University of York Information

There'll be some more University of York Library stuff on the blog shortly, around Digital Literacy, videos etc!

- thewikiman

The Library Marketing Toolkit, 6 months on

It's now around 6 months since I published my book, the Library Marketing Toolkit. This post is an update on how it's going, so if you're not interested in that, stop reading now! This post is reflective to the point of self-indulgence so feel free to skip it... Generally I've tried to keep the Toolkit blog and this blog very separate as I know some people subscribe to both, so I've not talked too much about the book on here  - I'm breaking that tradition as a bit of a one-off, half a year down the line from publication.

Back story

I wrote a book across 2011 which was published by Facet in August 2012 - it's all about marketing libraries and it has 27 case studies from libraries and librarians around the world. I found writing the book very tough - the writing itself was okay, but juggling it with having a baby at the same time was nightmarish! My wife and I knew it would be difficult, and took the decision that it would be worth it for the opportunities it would open up; thankfully that has proved to be the case... I'm doing a lot of freelance stuff which I probably wouldn't get the chance to do otherwise and I'm really enjoying it, and people are finding it useful.

Reception

The book has, Facet tell me, sold very well (as these things go - the actual number is still very small of course!). Amazon.co.uk charts change every day so it's impossible to keep track of when it's doing well (I don't want to be obsessively checking...) but on several occasions I've seen it at the top of the Library Management Charts, and taken a print-screen to celebrate!

A picture of the Amazon chart showing the book at number 1

 

I like the Amazon.com one better as you get a little '#1 best seller' thing on there...

 

A picture showing the book at number 1

 

People have been really nice about the book on Twitter, and I've favourited the tweets with the LibMarketing account to refer back to. Several people have said they've found it invaluable in their job or their studies, and I particularly like Dr Fidelius's comment that it was 'Far more readable than a book on marketing has any right to be'! It's so nice when people pick up on something you worked hard on. :)

Reviews

Reviews trickle out REALLY slowly. You build up to the huge push of submitting the final manuscript, and then with much relief you think 'I don't have to worry about this any more!'. But THEN you think, oh blimey, reviews - how well will I deal with someone absolutely savaging it..? And then no reviews appear! So it's a bit anti-climactic.

Facet warned me it took AGES for reviews to happen (people do have to read the thing from cover to cover after all, and then there's the publishing process if the review is in print) and that often a year was a typical waiting time, so I was sort of prepared for this. (Library Journal are yet to review it and I'm a columnist for them!) We had various pre-publication reviews from people who were sent advanced copies of the book:

  • The Library Marketing Toolkit is packed full of useful, informative and above all practical information about the best ways of getting your message across, and it should be on the shelf of every librarian and information professional | Phil Bradley

  • The Library Marketing Toolkit is brilliant and  a great addition to the library professional discourse | Andy Woodworth

  • Ned Potter's book will help any library succeed in creating a community that is aware and engaged in its library. He has written an easy to follow tool kit targeted at the specific marketing needs of librarians that is sure to become a favourite resource for anyone involved in marketing a library. There are case studies from libraries around the world that will inspire you no matter whether your library is large or small. You'll love this book! | Nancy Dowd .

Since then I've found various other reviews from journals, book review blogs etc - all of which, thankfully, have been very positive!

  • Potter's enthusiasm is infectious and he writes in a user friendly manner, not getting caught up in jargon. Concepts are explained concisely with a liberal dosing of analogies and case studies. The aim and scope of each chapter is laid out clearly from the outset and there is a useful synopsis of coverage in the introduction as well as a comprehensive index enabling readers to browse areas of interest.The Library Marketing Toolkit follows on from Facet publishing's New Professionals Toolkit published earlier this year and is certainly a useful addition to the Library office reference collection. It should prove beneficial to anyone involved in the marketing or promotion of library or information services. | CILIP Health Libraries Group Book Reviews

  • So the questions for me on opening this book were “do we need another book on marketing libraries”, and “does this one offer anything different?”. And I am happy to say that this is not a traditional marketing text. It offers a contemporary perspective on what marketing means for libraries now ...my answers are “yes we do need another book on marketing libraries” and “yes it does offer something different”. This book showcases the best of contemporary marketing practices from libraries all over the world. The case studies with the author's illuminating focus on key points of learning are, for me, the added value which differentiates this book from other marketing books.| Library Management Journal

  • That word—marketing—means so many different things to different people. In Ned Potter’s book The Library Marketing Toolkit, the complex process is divided up into distinct and manageable interdependent projects. I am certain I will be referring back to The Library Marketing Toolkit for years to come.|  Kendra Book Girl

  • From social media to old fashioned methods, and how to build a good brand, this scholarly and comprehensive guide will prove invaluable to any librarian who seeks to get the word out. The Library Marketing Toolkit is enthusiastically recommended, not to be missed | Midwest Book Review .

It's also got an average of 4.5 stars (out of 5...) on goodreads, and its only Amazon review so far is a 5 star one - yay!

No more books!

When I finished the Toolkit, I said 'never again'. The stress of writing a book in my own time, working full-time, and trying to be a proper Dad who didn't put work first, was just too much. And everyone - EVERYONE - told me, 'all authors say that but give it a while and you'll miss it, and you'll end up writing another one'.

Well, I can confirm I do NOT miss it! And I won't be writing another book - I did get asked to write one on Prezi, and I said no without hesitation. I'm delighted with all the stuff above, and maybe one day, if I'm working part time and the kids are at University or something, but for now: no more books.

:)